• The pavementsare tactile and non-slip. Both these features make it safer to get about and they alert pedestrians to different areas such as pavements and kerbs.
• Street lighting and lighting inside buildings is designed so as not to dazzle or saturate the environment.
• Posters and labels have an anti-glare, matte finish and with figure-to-background contrast for fast viewing.
• The contours of doors and entrances are painted differently from the rest of the façade. This makes them easy to distinguish.
• Noises or audible warnings at traffic lights, lifts, public transport stops, and entrances to public places guide users when travelling and warn of potential hazards.
• Open spaces such as streets, avenues, open areas in parks and shopping centres, etc. have audible and tactile information points along the way.
• Information, entrances and registration points in buildings; posters and other signs; and food labelling in supermarkets, etc. are complemented by audio guides and audio descriptions, as well as Braille information and other tactile elements that make it easier to interpret information through hearing and touch.
• The entire Wi-Fi network and our city's web pages are accessible

What does mobility need to be accessible?

• The pavement at transport stops has guide strips on the kerbs, and is non-slip. Guide strips are installed on steps and doors inside buses and underground trains.
• The glass walls of bus shelter walls have coloured strips on them to help differentiate them from the rest. This avoids the risk of colliding with them.
• There areaudible warning signals, both at stops and inside buses and underground trains.
• The visual information at stops is accessible. It is printed in high contrast and in a large font size, and they include a raised QR code (to be able to locate it) and access information.
• Each stop has Braille information, and location maps are embossed so they can be read by touch.
• The street lighting in the environment is adapted to prevent glare.

How can we make shopping accessible?

• Glass doorways have vinyl strips at eye level that warn that it is a glass door.
• Corridors and interior paths are wide and unobstructed.
• All linear information on the linesis written in large, high-contrast print, and has audio Descriptions in every area.
• Shopping carts have a magnifying glass, and compartments to be able to insert products by category.
• There are support staff in the corridors to help customers.
• The cash desk has an audio description to know which product has been charged and for how much.
• The self-service cash desks are accessible.
• Product labelling is written in Braille.
• Products have Quick Response (QR) Codes on the labelling.

How are urban spaces designed to be accessible?

• Pavements are non-slip, and street lights are adapted to avoid glare.
• Signs and posters have an anti-glare finish, with high contrast and large print.
• Streets, public transport stops, buildings and open spaces have acoustic, tactile and Braille information.
• Streets are free of architectural barriers and there are specific spots for urban furniture (lamp posts, benches, waste bins, etc) and parking areas for electric and normal bikes.

How can we make studying accessible?

• The Town Council encourages people to study Braille to ensure the inclusion of all citizens of Oncity.
• Physical education and extracurricular activities are inclusive.
• Teachers have different ways of teaching subjects and presenting their activities differently. They call it Universal Design for Learning.
• Teachers supplement their explanations with subtitles and easy-to-read texts, ensuring accessibility to all students. They also use embossed and manipulative material.
• The main entrances have audible warnings to warn that doors are opening.
• Entrances have ramps and itineraries marked on the floors of playgrounds and halls.

How can we make culture accessible?

• Cultural programmes and rooms in museums have audio guides and audio descriptions.
• The situation maps provided to find your way about inside museums and leisure centres have Braille and tactile information, with different reliefs.
• Any posters and signage installed indoors are printed in large letters with high contrast.
• All leaflets and tickets are in Braille. They are printed in large letters to make them accessible and have a QR code marked in relief.
• All entrances, exits, corridors, lifts, etc. are free of obstacles and are accessible.
• Public lavatories have guide strips on the floor and acoustic or tactile alerts.
• Lavatories have drinking fountains for guide dogs.

How can we make carrying out formalities more accessible?

• All the city's websites are accessible: procedures for managing public services and online purchases are accessible.
• In public buildings, each floor is a different colourto identify them and lifts are accessible.
• Counters are surrounded by a space free of obstacles.
• All Braille signs have sufficient hygienic measures to protect users from viruses (posters, tactile maps, etc.)